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Auvergne Mobilité FAQ

Discover transport networks present in Auvergne Mobilité?

See the « Partners' networks » section : it provides information on partners' networks.

Creating links to this website

The multimodal information Auvergne Mobilité website authorizes the creation of hypertext links to its pages, subject to:
  • to not use the technique of deep link, that is to say that the site should not be nested inside the pages of another site, but visible by opening a separate window,
  • the source pointing through a hypertext link directly to the content should be indicated.

The information used must be for personal, educational, or professional associations; any use for commercial or advertising purposes is prohibited.

In case of problem, how to contact the customer service?

If you encounter issues on the Auvergne Mobilité website or need answers to specific questions, please contact the customer service using the "Contact Us" section. A full reply will be sent within a few days.

How to use the Auvergne Mobilité mobile version?

It's simple and easy!
The Auvergne Mobilité website is available on all terminals and accessible from any mobile browser.
This version of the site fits to the ergonomic constraints of terminals and presents all of the site features. This service accompanies you along your journey to:

  •     Calculate and choose a public transport route
  •     Be guided step by step on your journey from your starting point to your destination point
  •     Find your stops and saved addresses from your personal account, "My Account"
  •     Consult schedules for the next vehicle on selected stops
  •     Find schedules of your favorite stops or nearby
  •     Check ongoing and future disruptions on the network in the "Traffic info"
  •     Know and stay informed about available services on Auvergne networks

Also remember to download our mobile application available on Android and iOS

User account FAQ

How and why sign up with an account?

The account allows you to create alerts on your favorite itineraries and thus receive alerts when disruptions occur.
To create your account, register your email, your password, fill in the optional fields and confirm your entry by entering the Captcha code, click "I have read and agree to the terms of use" and then click OK.
You will receive within a few minutes an activation email for your account.

How to create an alert?

It is very simple. Log into your account and then make a route search.
On the roadmap, click on "Create Alert". Simply select the days to monitor and validate. Your alert has been created, you will be notified by email in case of disruption.

State of traffic FAQ

How can I be informed about traffic forecasts?

In the section on traffic forecasts, you can view information about planned disruptions on all Auvergne Mobilité partners' networks.
Select the network and / or the date you are interested to know the traffic forecasts for your trips.
Information in Auvergne Mobilité is not updated in real time; they concern the disruption provided at least 48 hours earlier.
Convenient, the traffic forecast information is displayed on the route search results or schedule when disruptions are planned.
You can also subscribe to RSS feeds from your preferred network.

How to subscribe to an RSS feed?

Click the RSS icon on the selected network, and then copy and paste the URL of the page that appears in your favorite RSS reader.

Timetable FAQ

How to search the schedules of a stop?

From the "Timetables" section you are asked to perform a search for schedules on a stop by indicating a city or the name of the stop.

How can I get a line timetable?

Since the search form timetable of a line, select the network, line and direction. You can also select a date and a time.

Nearby search FAQ

How to know the stops near an address?

In the "Nearby" section, you can enter an address, stop, town to know the public transport stops or points of interest nearby. Auvergne Mobilité displays on the map the nearest stops for this address and indicate the lines serving those stops. You can click on the line and the direction you want to check schedules. You can also change the search radius to display other stops if they exist.

Questions liées à la recherche itinéraire

How to plan my journey?

From the search form on the homepage, you can specify a starting point indicating the town, stop, place or address desired, and a point of arrival following the same principle.  You can then select the desired departure date. By default, it shows the current date. Then a departure time or arrival time (but not both). You can also change the search options by clicking on "more options". In any case, Auvergne Mobilité, multimodal journey planner, searches the optimum route that allows to leave or arrive around the requested time (before and after). A route can also be created or edited directly from the card. A left-click on any place creates a point of departure or arrival. These points can then be freely changed by dragging the cursor.

Have the transport modes to be selected or unselected ?

By default, all the public transport modes are included to calculate the route. For specific needs (using bike or car on a part of the trip for instance), you can unselect one or several transport modes. You have to know that in this case, some route options will not be proposed.

How to understand the proposed results?

Auvergne Mobilité, multimodal route planner, systematically offers several solutions for your search. These are based on your search criteria (date, time) and your imperatives (leave before or arrive after).
• Auvergne Mobilité, multimodal route planner, automatically highlights as soon as possible a recommended journey fitting your search.
• Icons represent different modes of transport (buses, trains, ...) you will have to borrow for your trip.
• To know the details of your route and display your road map, click on the solution to display the details of your itinerary.
  You can always change your search criteria by clicking on "edit".

What is the geographical area covered?

Searching for routes or schedules is available on the whole Auvergne region. Note that outside of this perimeter, only search by train station is possible. Some links refer to the journey planner of bordering territories. For the transport networks integrated in Auvergne Mobilité, multimodal route planner, please see partners' networks.

Why do not I do a complete trio by car?

Auvergne Mobility is firstly a tool for searching multimodal routes through the public transport supply. Personal car or bike nevertheless allow staff to join your starting point towards a car park or parking bike relay (P + R or P + B), if they are connected to the public transport network. The maximum distance that can be covered by car before joining a public transit stop is 20 kilometers. Complete journeys by bike or walking can instead be offered.

What can I enter as a point of departure or arrival?

Auvergne Mobilité allows you to search for routes to or from:

  • a postal address in the Auvergne region and towns added to the region.
  • a transport stop served by one of the Auvergne Mobilité's partners networks.
  • a public place or a point of interest (town hall, school, hospital, theater ...) entered in the system.

For the search to be more effective, it is better to enter two informations on your point of departure or arrival : a town and then an address, a public place or a transport stop.

How is calculated the CO2 equivalent?

The Auvergne Mobilité route planner calculates the CO2 emissions of your itinerary and so be aware of the environmental impact of your journey. The calculation of the CO2 production is calculated according to the distances traveled and according to the average coefficients of CO2 production per transport mode (TGV train: 2.5 * GEC / km Train: 37.4 GEC / km, Tramway 61.3GEC / km bus: 101.7 GEC / km Car: 101.7 GEC / km, Busway: 105.3 GEC / km, Mini bus: 128.1 GEC / km Car: 183.5 GEC / km Plane: GEC 311.9 / km)
These coefficients are from the work of ADEME.
Source: www.ademe.fr (open in new window)
* GEC: Gram Equivalent Carbon